Privacy Policy

Information We Collect

When you contact Fleur & Stem through our website, email or telephone, we may collect information you choose to provide, including your name, email address, phone number and details about your floral enquiry.

We may also receive technical information about your visit, such as browser information, where this is made available through our website hosting services.

How We Use Your Information

We use personal information where necessary to respond to enquiries, provide our services and communicate with customers.

• Responding to bouquet orders and general enquiries.
• Discussing bespoke floral arrangements and special requests.
• Providing information about delivery and availability.
• Communicating about wedding and event flowers.
• Maintaining and improving our website and customer experience.

Our Legal Basis for Processing

Depending on the circumstances, we may process personal information to respond to requests before entering into an agreement, fulfil an agreement, comply with legal obligations or pursue legitimate business interests. Where consent is required, we will request it.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or misuse. Access is limited to those who need the information for legitimate business purposes.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining relevant records and meeting applicable legal obligations.

Cookies & Third-Party Services

Our website may use essential browser storage to remember preferences such as your chosen light or dark theme. Embedded services, including Google Maps, may process information under their own privacy policies.

For more information, please read our Cookie Policy.

Your Privacy Rights

Under applicable UK data protection law, you may have rights concerning your personal information, including:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information in certain circumstances.
• Objecting to or restricting certain types of processing.
• Withdrawing consent where processing relies on consent.
• Making a complaint to the Information Commissioner's Office.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website or legal requirements. Any updates will be published on this page with a revised date.