Terms & Conditions

About Fleur & Stem

Fleur & Stem is an independent floral studio based in Harborne, Birmingham, specialising in seasonal hand-tied bouquets, bespoke floral arrangements, wedding flowers and event floristry.

Our website provides information about our products and services and allows visitors to contact us regarding their requirements.

Website Information

We aim to ensure that information presented on our website is accurate and up to date. However, descriptions, prices, availability and service details may change.

Content on this website is provided for general information and does not automatically constitute a confirmed order or binding agreement.

Flower Orders & Enquiries

Customers can enquire about bouquets, bespoke arrangements, weddings and events through our contact details and enquiry channels.

• All enquiries are subject to availability.
• Order details should be confirmed before arrangements are prepared.
• Custom requests may require additional preparation time.
• Prices and delivery arrangements will be confirmed individually.
• An enquiry does not guarantee acceptance of an order.

Seasonal Availability & Substitutions

Flowers are natural, seasonal products and availability can vary throughout the year. As a result, arrangements may differ slightly from photographs shown on our website.

Where particular stems are unavailable, suitable substitutions may be discussed with the customer to maintain the intended style, colour palette and overall value.

Pricing & Payments

Prices displayed on our website are indicative unless otherwise confirmed. Bespoke arrangements, weddings and event floristry may require individual quotations.

Payment methods, amounts and deadlines will be communicated when an order or service is agreed. Any applicable delivery charges will also be confirmed beforehand.

Local Flower Delivery

Fleur & Stem focuses on local delivery across Birmingham and surrounding areas, including Harborne, Edgbaston, Selly Oak, Bournville and Moseley.

Delivery availability, charges and estimated times depend on the destination and order requirements. Delivery arrangements should be confirmed before an order is accepted.

Cancellations & Changes

If you need to amend or cancel an order, please contact us as soon as possible. The options available may depend on whether flowers have already been sourced or arrangements have been prepared.

Any cancellation or refund terms applicable to your order should be confirmed before payment. Your statutory consumer rights remain unaffected.

Weddings & Bespoke Events

Wedding and event floristry may involve consultations, quotations and individually agreed requirements. Larger projects may require advance booking and separate written terms.

Details such as dates, venues, arrangements, payment schedules and cancellation conditions should be confirmed before the booking is finalised.

Flower Care

Fresh flowers are perishable and their lifespan depends on factors including temperature, handling, hydration and environmental conditions.

We recommend following the flower care instructions provided with your arrangement to help maintain freshness for as long as reasonably possible.

Website Content & Intellectual Property

Unless otherwise stated, the text, branding, photographs, graphics and other original content displayed on this website are owned by or licensed to Fleur & Stem.

Website content must not be reproduced or used commercially without the appropriate permission from the relevant rights holder.

External Links & Services

Our website may include links to third-party websites or embedded services. We are not responsible for the content, availability or privacy practices of independent third-party providers.

Liability & Consumer Rights

We aim to provide our services with reasonable care and skill. Nothing in these terms is intended to exclude or restrict liability where doing so would be unlawful.

Nothing in these terms affects your statutory rights under applicable UK consumer law.

Changes to These Terms

We may update these Terms & Conditions to reflect changes in our services, website or legal requirements. Updated terms will be published on this page with a revised date.

Governing Law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.